Frequently Asked Questions

FAQS

Please read below all the information you need to know.

About IFEX 2021

CITEM primarily offers export marketing services and partners with local and international private and public organizations to enable MSME’s in export and promotions. To know more, please visit: www.ifexconnect.com/services or check the Services tab at the homepage.

Yes, we offer free export trade and marketing seminars and resources. You may download the past recordings and resources here: www.ifexconnect.com/knowledge-sharing-sessions.

CITEM annually holds signature events and participates in various local and international trade fairs. To see the upcoming local and international events, you may visit: www.ifexconnect.com/events or check the Events tab from the homepage.

IFEX Philippines is organized by the Center for International Trade Expositions and Mission (CITEM), the export promotion arm of the Department of Trade and Industry (DTI).

It is the  banner food event of CITEM for Asian and Philippine food champions to showcase a wide and diversified array of food and ingredients uniquely Asian.

About EIC

Yes, IFEX Connect is accessible in other countries to optimize the Philippine food sourcing experience of foreign buyers.

IFEX Connect is currently in its trial period and is offered for FREE. No membership fee until further announcement.

IFEX Connect primarily caters to Philippine food exporters and Asian food companies, and local and foreign buyers. For more details on IFEX Connect Registration, you may check www.ifexconnect.com/registration.

You may sign-up as a buyer or exhibitor here: www.ifexconnect.com/register.

IFEX Connect is a 24/7 online business-to-business (B2B) platform for Philippine food exporters and leading buyers and top grocers around the world. It aims  to provide an optimized  sourcing experience through its Digital Product Catalog.

Member Inquiries

To ensure the quality of services by IFEX Connect, we highly encourage buyers to submit their feedback and for exhibitors to submit their report. A prompt will appear on the Inbox and Dashboard Activity for every accomplished meeting. Members of the platform may also submit their feedback and/or meeting report through their Dashboard (www.ifexconnect.com/dashboard/reports). 

 

CITEM is working on courier partnerships for discounted rates. For the meantime, buyers may directly connect with exhibitors regarding their requested product samples or orders.

On the Company Page or Product Page, a member may Request a Meeting and attach a proposal to other members. PDF/JPG/DOC/PPT files can be attached with a maximum size of 5MB.

Yes, if you are a registered member, contact details of a company will be available on the Company Page. You may opt to directly send an SMS or email to other members.

If you or your contact is not available at the preferred/requested date and time, the receiving party may either Deny, Approve or Send Message to the requesting party through My Calendar from the Dashboard menu. Deny option will allow the member to select a new date for meeting.

 

You may connect with other members either through the Company Page or Product Page. You may either Send Message or Request a Meeting.

On the Dashboard, go to Bookmarks and proceed to Connections to see your favorite contacts. 

Currently, companies can upload a maximum of 20 products on their Product Catalog with up to 12 photos per product. The maximum file size is 500kb JPG/PNG per upload. Companies are recommended to use 900 x 900 pixels at 300dpi for their product photos for optimal display of products on the catalog.

Uploading beyond the 20 product limit may incur charges and are subject to approval. 

On the Dashboard, go to Product Catalog and Add New Product. Provide the necessary information on required fields and then save.

On the Dashboard, go to Bookmarks and select your preferred product.

In the Homepage, go to Event Info > List of Exhibitors and select your preferred year for list of exhibitors.

This feature is currently not available on the platform. Default mode of notification is through the Dashboard and linked email address. 

From the dashboard, go to My Account and update your company information.

Product Inquiry

Minimum order per company may vary. See details on the Product Page or you may directly connect with your preferred exhibitor.

Yes, you may request a sample product from the exhibitor. However, courier services and fees may vary. Please directly connect with your preferred exhibitor.

Advertise with Us

Contact our Business Development Unit to learn more about how IFEX Connect can help your business.

Country: Philippines

Address:

Golden Shell Pavilion, Roxas Boulevard cor, 1300 Sen. Gil J. Puyat Ave, Pasay, 1300 Metro Manila, Philippines

 

Contact Email:

busdev@citem.com.ph

Contact Numbers:

+632 8831 2201 

 

Operation Hours:

Monday - Friday: (UTC+8) 08:00am - 05:00pm (excluding Public Holidays)

 

Export Enablers

Your solutions should be geared towards exporters. This can be related to training, export marketing, design, product development or other relevant services. Note that companies will be screened prior to acceptance as an Export Enabler Partner.

Yes, signing up as an Export Enabler Partner is for FREE.

Our basic package is inclusive of company name, company description, logo, contact information, featured services, and a dedicated inquiry form.

  • Must be a duly registered company in the Philippines or in the country where the company has legal personality​
  • Should have services geared towards or applicable to exporters​
  • Should have clear and direct solutions or services beneficial to exporters​
  • Must have online presence (website and/or social media page) 

You may contact our Business Development Unit through email at busdev@citem.com.ph

  1. Those deciding to export ​
  2. Already exporting​

  3. Exporters who want to expand to other markets

  4. Brands that are already established, but need more support for their promotions​

     

Government institutions, NGOs, private corporations/companies, organizations and individuals who offer services, solutions, products, and expertise that can equip local companies to expand their business to global markets.

A creative community that celebrates the best of Philippine food flavors and ingredients.

Enjoying Malabon and Pampanga’s food without traveling

Instead of going out-of-town to enjoy Pampanga’s pindang damulag or Malabon’s puto pao, two individuals have made it possible to enjoy their city’s specialties at the comfort of your own home.

Enjoying mangoes when its season is done

It’s a dessert in itself, with its bold sweetness, subtle tart, and fruity notes.

Identifying Filipino cuisine through its regions

Taking a tour from north to south, one will discover that adobo varies not only in taste but also in the ingredients used and the cooking methods applied.